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In this Briefing Note, we look at the many traps that can adversely affect a disability claims assessor’s decision-making process, and how they can be identified, recognised and ultimately avoided. 

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Explore the impact of both assisted suicide and euthanasia on life claims and key considerations claims assessors need to take into account when managing claims involving assisted suicide and euthanasia. Read More

This article seeks to unbundle the factors giving rise to, or perpetuating, the division between claims and rehabilitation professionals, who by the very nature of claims management should be close bedfellows.  Read More

This article summarizes ¹ú±êÂ鶹ÊÓƵAPP Claims Management Pathway (CMP), which assists in implementing change and raising disability claims management standards across the Australian industry Read More

Although most disability claimants accurately report their symptoms and limitations during an independent medical examination (IME) it is a fact of life that not all claimants are credible. For this reason, psychologists use a range of psychological tests to objectiv...

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Malignant Gastrointestinal Stromal Tumours (GISTs) represent less than 1% of GI cancers. Hematogenous metastases from GIST most commonly involve the liver, omentum, and peritoneal cavity. Learn more about challenges associated with adjudicating these claims. 

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For most insurers, experience of death claims will be limited to their home or neighboring countries. When a death claim occurs in a foreign territory, assessors can confront many challenges. This article summarizes the Global Underwriting Manual proprietary Overseas De... Read More

RGA undertook to analyse suicide rates before and after the 2008 financial crisis. This article reveals our findings.  Read More

RGA UK recently conducted a survey to determine the average time taken to settle claims. The survey looked at the length of time from claim notification until either a payment was made or the decline decision was communicated. These are the results.  Read More

The DSM is a prominent classificatory system for psychiatric disorders. It is used exclusively in countries such as Australia and the U.S. This story explores implications for insurers.  Read More

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